What MaxxBot does
MaxxBot answers procurement questions from the Maxx Database (benchmark rates, vendor intelligence, taxonomy, modifiers, risk rules) and clearly separates database facts from AI synthesis. Every response shows source, confidence, and which table row or methodology section applies — so a buyer can defend the answer without a consulting deck.
The knowledge base is built from actual client contracts and invoice data (where provided), public and third-party research, and proprietary procurement and contracting methodology developed by ScaleX. It is not generic web scraping — it is a structured, continuously refined model for procurement and vendor management use cases.
Cited
Source on every answer
Confidence
High / medium / low
Premium
Summaries only — no raw invoices in-bot
Two paths — always labeled
From database
Direct lookup — the value exists in the Maxx Database or your Premium summaries.
AI synthesis
Reasoning across methodology + data — blue badge, explicit citations. Never sold as a raw table fact.
From hourly rates to outcome-based pricing
MaxxBot helps you move from time-and-materials thinking to managed-service and outcome-based commercials — without losing traceability. The product keeps answers tied to sources and confidence, not black-box prose.
The pricing journey
One line of sight from raw labor rates to the unit economics your stakeholders actually buy — structured for negotiation, not slide decks.
Step 1
T&M / hourly
Role-level benchmarks by location and tier — the starting point for staff-aug and rate cards.
Step 2
Managed services
Fully loaded delivery: governance, QA, tools, and program overhead — expressed as a blended program rate you can compare across bids.
Step 3
Outcome-based
Per-ticket, per-resolution, per-invoice — whatever unit matches the SOW — so commercials align to business outcomes, not hours alone.
How MaxxBot guides hourly → outcome pricing
Interactive walkthroughStep through the prompts a buyer would use — each step adds the context needed to move from a pure rate to an outcome-based commercial model.
You
What's the market hourly band for Tier 1 customer service voice in Manila?
MaxxBot
Here's the benchmark range from our rate table, with location index vs. Bangalore and role tier called out — so you start from a defensible hourly baseline.
Example: voice program (illustrative)
Manila Tier 1 customer service — how the same scope moves through the journey (numbers rounded for readability).
Hourly band
$6–$10
/ hr unblended
Location
114 vs 100
index vs Bangalore
Blended program
$12.50–$20.80
/ hr after load & scope
Outcome unit
$2.50–$4.15
/ resolution @ ~12 min AHT
Illustrative worked example — not a single benchmark row. MaxxBot applies your scope inputs and recommends the right commercial model for the service type.
MaxxBot doesn't stop at a rate lookup. It supports the full path to a defensible commercial — and recommends when T&M, blended, outcome-based, or fixed models fit your category and maturity.
What's behind the answers
You get benchmarks, vendor intelligence, and category depth — not generic AI answers. The numbers below reflect the scale of structured coverage MaxxBot draws on.
Vendor profiles
1,741
Benchmark rates
1,105
Service types
414
Pricing modifiers
39
Risk rules
50
Treatment playbooks
30
How answer confidence works
Confidence applies to all answer types (rate benchmarks, vendor intelligence, taxonomy, and premium client analytics). It tells you whether MaxxBot is quoting direct data or giving a best-available estimate from methodology and context.
Direct answer
Exact data match from the Maxx Database or your Premium client dataset.
Best available estimate
Built from nearby benchmarks + methodology rules when context is incomplete.
Data gap flagged
If coverage is missing, MaxxBot tells you and flags it for Maxx team review and database enrichment.
Benchmarks are always shown as ranges, never fake precision.
Open Taxonomy ExplorerSecurity snapshot
MaxxBot is built and hosted on Botpress — a conversational AI platform built for enterprise deployment. The same security model applies across Standard and Premium; only data scope (your data vs. public benchmarks) differs.
For formal vendor due diligence, request the latest Botpress security documentation, DPA, and subprocessor list from Contact.